# Chatonn > Chatonn is an AI-powered customer support platform with multi-LLM routing (GPT-4, Claude, Gemini, Groq), a RAG knowledge base, native human handoff, and flat monthly pricing with AI included. Chatonn helps teams answer customer questions instantly with an AI chatbot trained on their own content (docs, FAQs, websites), route conversations across multiple AI models, and escalate to human agents with full context. Free plan is BYOK (bring your own AI keys); paid plans include AI-managed responses with no per-seat, per-document, or per-resolution fees. ## About Chatonn - **What it is**: An AI customer support platform. A chatbot answers customers from your knowledge base using RAG with visible sources, and escalates to your team in a shared inbox. - **Multi-LLM routing**: Assign different AI models (OpenAI GPT-4, Anthropic Claude, Google Gemini, Groq, Ollama) to different conversation types. Bring your own keys or use AI-managed responses. - **RAG knowledge base**: Train on PDFs, docs, FAQ pages, help-center exports, and website content. Answers are grounded in your content with citations. - **Human handoff**: Built-in team inbox. The bot escalates with full conversation context so agents never start from scratch. - **Analytics**: Deflection rate, CSAT, response times, and resolution tracking. - **Pricing**: Flat monthly plans with AI included. No per-seat, per-document, or per-resolution fees. Free plan is BYOK with usage limits. - **Security**: End-to-end encryption, SOC 2 compliance practices, SSO/SAML on Enterprise. ## Key pages - [Home](https://chatonn.com): Overview of Chatonn's features, pricing, and free trial signup. Covers the AI chat widget, multi-LLM support, team inbox, analytics, and pricing plans. - [Pricing](https://chatonn.com/pricing): Flat AI chatbot pricing - Free BYOK plan, Pro at $49/month (1,000 AI-managed conversations), Business at $149/month (5,000 AI-managed conversations, multi-tenant, white-label). No per-seat, per-document, or per-resolution fees. - [Features](https://chatonn.com/features): Multi-LLM AI routing (GPT-4, Claude, Gemini, Groq, Ollama) with auto cost-routing; RAG knowledge base with citations; NL-to-SQL for PostgreSQL/MySQL/SQLite; smart chat widget with white-label; team inbox with human handoff; analytics; enterprise security (SSO, RBAC, audit logs). - [Integrations](https://chatonn.com/integrations): Drop-in widget for Webflow, Wix, Squarespace, WordPress, Shopify, and any HTML site; database connections for NL-to-SQL; REST API, webhooks, and automation tools. - [Blog](https://chatonn.com/blog): Guides on AI chatbots, RAG, ticket deflection, and platform integrations (Webflow, Squarespace, Wix). - [Docs](https://chatonn.com/docs): Setup guides and documentation. - [About](https://chatonn.com/about): About the Chatonn product and team. - [Chatbase Alternative](https://chatonn.com/chatbase-alternative): Why teams switch from Chatbase to Chatonn. Chatbase ties pricing to per-document caps; Chatonn uses flat plans with human handoff and multi-LLM routing. - [Tidio Alternative](https://chatonn.com/tidio-alternative): Chatonn vs Tidio. Tidio combines per-agent pricing with a paid Lyro AI add-on; Chatonn includes AI in flat plans. - [Intercom Alternative](https://chatonn.com/intercom-alternative): Chatonn vs Intercom. Intercom stacks per-seat pricing plus Fin's per-resolution fee; Chatonn uses flat plans with AI included. - [Zendesk Alternative](https://chatonn.com/zendesk-alternative): Chatonn vs Zendesk. Zendesk's per-agent tiers add up; Chatonn covers AI answers, team inbox, handoff, and analytics at a fraction of the cost. - [SiteGPT Alternative](https://chatonn.com/sitegpt-alternative): Chatonn vs SiteGPT. SiteGPT bills per trained site; Chatonn uses flat plans, accepts multiple content types, and includes a team inbox. - [CustomGPT Alternative](https://chatonn.com/customgpt-alternative): Chatonn vs CustomGPT. CustomGPT builds the bot; Chatonn adds team inbox, human handoff, deflection analytics, and multi-LLM routing. - [FastBots Alternative](https://chatonn.com/fastbots-alternative): Chatonn vs FastBots. Both support BYOK; Chatonn adds true multi-LLM routing, citations, a team inbox, and support analytics. ## FAQ **What is chatonn?** Chatonn is an AI-powered customer support platform that helps businesses provide instant, intelligent support across chat, email, and more. **How does the Free plan work?** The Free plan lets you bring your own API keys from OpenAI, Gemini, Claude, Groq, or Ollama. You get full access to the platform with usage limits at no cost. **Can I use my own AI models?** Yes. The Free plan is BYOK (Bring Your Own Key). Pro and above include AI-managed responses where Chatonn handles the AI costs. **What is NL-to-SQL?** NL-to-SQL lets your customers ask natural language questions about their data. The AI converts them to SQL queries and returns results in real time. **Is there a limit on team members?** The Free plan includes 2 team members. Pro and above have unlimited team members with no per-seat fees. **Can I customize the chat widget?** Yes. You can customize colors, position, greeting messages, suggested questions, and more. The Business plan includes white-label branding. **Is my data secure?** Yes. Chatonn uses end-to-end encryption, SOC 2 compliance practices, and offers SSO/SAML for Enterprise plans. **Can I switch plans anytime?** Yes. You can upgrade or downgrade at any time, and changes take effect immediately. ## Optional - [Refund Policy](https://chatonn.com/refund-policy) - [Terms & Conditions](https://chatonn.com/terms-and-condition) - [Privacy Policy](https://chatonn.com/privacy-policy) - [Sitemap](https://chatonn.com/sitemap.xml)