Terms & Conditions

Welcome to chatonn. These Terms & Conditions (“Terms”) constitute a legally binding agreement between you (“you,” “your,” or “Customer”) and Chatonn (“we,” “us,” or “our”) governing your access to and use of our website, the chatonn platform, and our AI-powered customer support services (collectively, the “Services”).

By creating an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy and Refund Policy. If you do not agree to any part of these Terms, you may not access or use the Services.

You must be at least 18 years of age (or the age of majority in your jurisdiction) to create an account and use the Services. By accepting these Terms, you represent and warrant that:

• You have the full legal capacity to enter into this agreement.
• You are not located in a country subject to trade sanctions or embargoes administered by your jurisdiction's government.
• You are not listed on any restricted or denied party list.
• You will not use the Services to violate any applicable law or regulation.
• All information you provide during registration is accurate, current, and complete.

To use certain features of the Services, you must create an account. You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

1. 1Provide accurate information and keep your account details up to date.
2. 2Use a strong, unique password and enable two-factor authentication where available.
3. 3Notify us immediately if you suspect unauthorized access to your account.
4. 4Not share your account credentials with others or permit unauthorized third parties to access your account.

The Services are offered on a subscription basis with monthly or annual billing cycles. By subscribing to a paid plan, you agree to pay all applicable fees described on our pricing page at the time of purchase.

• Fees & taxes - you are responsible for all fees, plus any applicable taxes, VAT, or duties, unless otherwise stated.
• Automatic renewal - subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date.
• Payment methods - we accept major credit/debit cards and other methods displayed at checkout. Payment information is processed securely by PCI-DSS-compliant third-party processors.
• Late or failed payments - if a payment fails, we will notify you and may suspend or restrict access to your account until the balance is settled.
• Price changes - we may adjust subscription prices from time to time. We will notify you at least 30 days in advance, and changes will apply at the start of your next billing cycle.

For complete details about refunds and eligibility, please review our Refund Policy.

We may offer free trials, promotional credits, or special pricing from time to time. Promotional offers are subject to the specific terms stated at the time of the offer.

• Free trials are limited to one per customer unless otherwise stated.
• Unless you cancel before the trial ends, your subscription will begin at the end of the trial period and you will be charged the applicable fee.
• Promotional credits cannot be exchanged for cash and expire in accordance with the terms of the promotion.
• We reserve the right to modify, extend, or discontinue any promotion at any time.

You agree not to misuse the Services. In connection with your use of the Services, you will not:

• Violate any applicable law, regulation, or third-party right.
• Upload, transmit, or generate content that is unlawful, defamatory, hateful, obscene, or otherwise objectionable.
• Attempt to gain unauthorized access to the Services, other accounts, or related systems.
• Probe, scan, or test the vulnerability of the Services without authorization.
• Reverse engineer, decompile, or attempt to derive the source code of the Services.
• Use the Services to send spam, phishing messages, or malware.
• Resell, sublicense, or redistribute the Services or any part of them without our prior written consent.
• Interfere with or disrupt the integrity, performance, or availability of the Services.
• Use the Services to process or generate content that violates the acceptable use policies of our underlying LLM providers.

We reserve the right to investigate suspected violations of these Terms and to take appropriate action, including restricting, suspending, or terminating your access, and to report unlawful activity to relevant authorities.

The Services use artificial intelligence models to generate responses and automate customer support conversations. AI-generated content is provided on an “as is” basis and may not always be accurate, complete, or appropriate for your customers.

• You are responsible for review- you are solely responsible for reviewing, testing, and validating the AI's responses before publishing them to your customers.
• No professional advice - AI-generated content does not constitute legal, medical, financial, or other professional advice.
• Output variance - AI models may produce inconsistent results, and we do not guarantee that output will be free from errors, biases, or hallucinations.
• Sensitive data - you should not configure the Services to collect or process sensitive personal data without implementing appropriate safeguards.

You retain all rights, title, and interest in and to the content, data, documents, and materials that you upload or otherwise provide to the Services (“Customer Data”).

By uploading Customer Data, you grant us a limited, non-exclusive, revocable license to host, process, store, and transmit that data solely for the purpose of providing and improving the Services to you. We do not claim ownership of your Customer Data.

• We will not access your Customer Data except to provide the Services, respond to your support requests, or as required by law.
• We will not sell, rent, or share your Customer Data with third parties except as described in our Privacy Policy.
• Upon termination of your account, we will delete your Customer Data in accordance with our retention practices.

You represent and warrant that you have all necessary rights and permissions to provide the Customer Data to us and to authorize our use of it as described in these Terms.

The Services may rely on third-party large language model (LLM) providers - including OpenAI, Google Gemini, Anthropic Claude, Groq, and Ollama - to generate responses. When you select a provider, your conversations and related data may be processed by that provider under its own terms and privacy policies.

You are responsible for selecting providers that are appropriate for your use case and for obtaining any required consents from your end users regarding third-party data processing. We are not responsible for the acts, omissions, or policies of third-party LLM providers.

The Services, including their design, code, features, documentation, trademarks, logos, and all related intellectual property, are owned by chatonn or its licensors and are protected by applicable copyright, trademark, and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to use the Services for your internal business purposes. This license does not include the right to:

• Modify, copy, or create derivative works of the Services.
• Sublicense, sell, or commercially exploit the Services.
• Use the Services to develop a competing product or service.
• Remove or obscure any proprietary notices contained in the Services.

We welcome feedback and ideas from our users, but we have no obligation to keep such feedback confidential, and you grant us a perpetual, irrevocable license to use any suggestions or feedback you provide for the purpose of improving the Services.

We strive to maintain high availability of the Services, but we do not guarantee that the Services will be uninterrupted, error-free, or always available. We may perform scheduled maintenance from time to time and will use commercially reasonable efforts to notify you in advance.

Support is provided in accordance with the support level associated with your subscription plan. Standard support requests are generally acknowledged within 24–48 business hours.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

WE DO NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS, THAT OPERATION WILL BE UNINTERRUPTED OR SECURE, OR THAT AI-GENERATED OUTPUT WILL BE ACCURATE, RELIABLE, OR FREE FROM ERRORS. ANY CONTENT GENERATED BY THE SERVICES IS PROVIDED WITHOUT ANY REPRESENTATION OR WARRANTY.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF CERTAIN WARRANTIES, SO SOME OF THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL CHATONN, ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SERVICES.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES, WHETHER IN CONTRACT, TORT, OR OTHERWISE, SHALL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU HAVE PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE LIABILITY, OR (B) ONE HUNDRED US DOLLARS ($100).

You agree to defend, indemnify, and hold harmless chatonn, its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Services or your Customer Data.
• Your violation of these Terms or any applicable law or regulation.
• Your configuration or deployment of the AI assistant, including AI-generated content.
• Any dispute between you and your end users or third parties arising from the Services.

You may stop using the Services and cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of the current billing cycle, and you will not be charged for future cycles.

We may suspend or terminate your access to the Services, in whole or in part, if you materially breach these Terms, if your payment obligations remain unpaid, or if we are required to do so by law. Where reasonably practicable, we will provide notice before termination.

Upon termination, your right to use the Services ceases, and we may delete your account and Customer Data in accordance with our retention practices. Sections of these Terms that by their nature should survive termination - including intellectual property, disclaimers, limitation of liability, indemnification, and governing law - will continue to apply.

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict-of-law principles.

1. 1Informal resolution - before initiating any proceeding, you agree to contact us at legal@chatonn.app and attempt to resolve the dispute informally for 30 days.
2. 2Arbitration - if the dispute is not resolved informally, either party may submit it to binding arbitration administered in accordance with the rules of the American Arbitration Association.
3. 3Class action waiver - you agree that any dispute will be resolved on an individual basis and that you waive any right to participate in a class, collective, or representative action.
4. 4Venue - for disputes not subject to arbitration, both parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

We may update these Terms from time to time to reflect changes in our Services, business, or legal requirements. When we make material changes, we will notify you by email or through an in-product notice at least 30 days before the changes take effect.

If you do not agree to the updated Terms, you may cancel your subscription before the effective date. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms.