Pricing That Actually Makes Sense
No per-seat fees. No per-resolution surprise bills. No hidden AI markups. Bring your own keys for free, or let us manage AI at a flat rate.
Free
BYOK - Bring Your Own Key
Use your own API keys. The platform is completely free.
- Bring your own OpenAI, Gemini, Claude, Groq or Ollama keys
- 1 chat widget with full customization
- 500 conversations / month
- 20 FAQs (full CRUD)
- 5 RAG knowledge sources (upload docs)
- 2 team members
- Analytics
Pro
AI-Managed - No Keys Needed
We handle the AI. Predictable flat fee.
- 1,000 AI-managed conversations included
- Auto cost-routing (cheapest capable AI provider)
- Unlimited team members - no per-seat fees
- Unlimited widgets
- 50 RAG knowledge sources
- NL-to-SQL database queries
- Database connection (PostgreSQL / MySQL / SQLite)
- Conversation analytics
- Usage meters & overage alerts
Business
AI-Managed - Multi-Tenant
For teams that need scale, white-label, and API access.
- 5,000 AI-managed conversations included
- Everything in Pro
- Multi-tenant - 3 workspaces
- Unlimited knowledge sources
- White-label (full custom branding)
- Advanced analytics & reporting
- Custom roles & permissions
- API access for custom integrations
- Audit log & session management
- Priority support queue
Enterprise
For large organizations that need unlimited everything, dedicated support, SSO/SAML, and enterprise compliance.
Custom pricing - contact sales.
No hidden fees · No per-seat charges · Cancel anytime · Free plan never expires
Plan Comparison
Everything you get on each plan - no surprises. Start free and upgrade when you grow.
| Feature | Free | Pro | Business |
|---|---|---|---|
| Price / month | $0 | $49 | $149 |
| Conversations | 500 | 1,000 AI-managed | 5,000 AI-managed |
| Team members | 2 | Unlimited | Unlimited |
| FAQs | 20 | 200 | 1,000 |
| Knowledge sources | 5 | 50 | Unlimited |
| AI providers | BYOK | AI-managed | AI-managed |
| Multi-LLM routing | - | Yes | Yes |
| NL-to-SQL database queries | - | Yes | Yes |
| Human handoff / team inbox | Basic | Yes | Yes |
| White-label branding | - | - | Yes |
| API access | - | - | Yes |
| Priority support | - | Priority queue |
Pricing Questions, Answered
Does Chatonn charge per seat or per agent?+
No. Chatonn uses flat monthly plans with unlimited team members on Pro and above. There are no per-seat fees, which is one of the biggest savings versus Intercom, Zendesk, and Tidio.
Is the Free plan really free?+
Yes. The Free plan lets you bring your own OpenAI, Gemini, Claude, Groq, or Ollama API keys, so you only pay your AI provider. The Chatonn platform itself is free on this plan and never expires.
What does AI-managed mean?+
On Pro and Business, Chatonn manages the AI for you - no API keys needed. Multi-LLM routing automatically picks the cheapest capable model for each question to keep costs low.
Are there any hidden fees or overage charges?+
No hidden fees. Your plan includes a set number of AI-managed conversations. If you go over, usage meters and overage alerts keep you informed, and you can upgrade anytime.
How does Chatonn pricing compare to Chatbase or Intercom?+
Chatbase ties pricing to per-document caps, Intercom adds Fin's per-resolution fee on top of per-seat pricing, and Zendesk's per-agent tiers add up fast. Chatonn uses flat plans with AI included - see our comparison pages for the details.
Can I switch plans or cancel anytime?+
Yes. You can upgrade or downgrade at any time and changes take effect immediately. The Free plan never expires, and you can cancel anytime.