The Crisp alternative
for teams that want live chat and an AI support agent working together - without Cobrowse-style per-seat pricing or a separate AI tier.
Why teams are switching from Crisp
Crisp is a solid live-chat tool, but its AI features live in paid add-on tiers while chat still bills per seat.
AI on every plan
Crisp gates its AI and chatbot features behind higher tiers. On Chatonn, AI answers are included from day one - on every plan, including Free.
AI-first, not an afterthought
Crisp is chat-first with AI as an extra. Chatonn resolves repetitive questions automatically first, then hands off to live chat when a human is needed.
RAG grounded in your docs
Crisp's simple bot rules miss nuances. Chatonn retrieves from your knowledge base with citations, so answers stay accurate and current.
Live chat + handoff built in
Keep the human conversations you rely on. Chatonn includes a shared inbox and context-rich escalations from the bot to your team.
Chatonn vs Crisp
An honest, feature-by-feature comparison.
The AI you pay extra for elsewhere
AI support shouldn't be a paid add-on to chat
Crisp does live chat well, but its AI and chatbot features sit behind higher-priced tiers - so automation feels like an upsell rather than a core capability.
On Chatonn, the AI agent is the product. Resolve routine questions automatically, hand off the rest, and measure deflection - all in the same dashboard.
- AI included from the Free plan onward
- No per-seat seats, no separate AI subscription
- Live chat and handoff that don't add to your bill
Switching questions, answered
Can I keep using live chat like Crisp?
Yes. Chatonn includes a shared team inbox and live chat, but it layers an AI agent on top that resolves repetitive questions first - so chat is handled automatically wherever possible.
Is Chatonn cheaper than Crisp?
For teams that want AI baked in, usually yes. Crisp charges per seat and adds extra fees for its AI / chatbot tiers. Chatonn's flat plans include AI with no per-seat or per-resolution charges.
Can I migrate my Crisp knowledge base?
Yes. Export your Crisp website, chatbot, and knowledge articles and feed them into Chatonn's RAG index - or let Chatonn crawl your help center directly.
Can I use my own AI model keys?
Yes. Bring your own OpenAI, Anthropic, Google, or Groq keys, or use AI-managed responses, and route different conversation types to different models.
Ready to switch from Crisp?
Import your knowledge base, choose your AI models, and measure deflection from day one.
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