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AI Customer Support Agent

Resolve customer queries on autopilot with an AI customer support agent

Chatonn learns your business knowledge and answers customers automatically - 24/7, in any language. Built on RAG + multi-LLM, it grounds every answer in your content and hands off to your team only when it should.

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Support teams are drowning in repeat questions AI customer support agent

Answering the same queries again and again burns budget and slows your team down. AI changes the economics.

Up to 70% of tickets are repetitive questions that don't need a human
Customers expect instant answers, day or night
Hiring more agents doesn't scale with growth
Reps waste time searching for answers scattered across docs
Slow response times hurt CSAT and increase churn
Support costs grow linearly with every new customer

Everything you need to automate support

AI that's accurate, transparent, and in your control - not a black box.

RAG knowledge base

Train the agent on your PDFs, docs, FAQs, help center, and website. Every answer is grounded in your content with a visible source.

Multi-LLM routing

Route each query to the best model - OpenAI, Claude, Gemini, Groq, or Ollama - with automatic fallback and cost control.

Human handoff

When the AI can't confidently answer, it escalates to your team with full context, so agents never start from scratch.

Enterprise-ready

Multi-tenant isolation, RBAC, audit logs, and security practices baked in from day one.

Launch your AI support agent in three steps

1
Connect your knowledge base - upload documents, add FAQs, or let Chatonn crawl your site and help center.
2
Choose your AI model - bring your own API keys or use AI-managed responses, and route different queries to different models.
3
Embed the widget - paste one script on your site and the agent answers customers instantly, no redesign required.

Questions, answered

What is an AI customer support agent?

An AI customer support agent is software that answers customer questions automatically - 24/7 - using your own knowledge base. Chatonn grounds every answer in your content with RAG (Retrieval-Augmented Generation), so responses are accurate and backed by citations instead of generic AI guesswork.

How much can AI customer support reduce my tickets?

Most Chatonn customers deflect 50-70% of repetitive questions - like order status, pricing, shipping, and returns - before they ever reach a human. That frees your team to focus on complex, high-value conversations.

Do I need technical skills to set it up?

No. Upload your PDFs, docs, and FAQs (or let Chatonn crawl your website), pick an AI model, and paste one embed script. Most teams launch the same day.

Can customers still reach a human?

Yes. When the AI can't confidently answer, it escalates to your team with full conversation context - so agents never start from scratch and customers get the best of both automation and human help.

Which AI models does Chatonn use?

Chatonn supports OpenAI, Anthropic Claude, Google Gemini, Groq, and self-hosted Ollama. You can bring your own API keys or use AI-managed responses, and route different questions to different models.

Explore related topics

Dig deeper into how Chatonn works across use cases and platforms.

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Start automating support today

Connect your knowledge base, choose your AI models, and start deflecting tickets from day one.

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